1st DELIVERY / RECEIPT OF ORDERS
Delivery for the city of Zagreb is included in the price of products a prominent place bouquets or products. All prices are final. For same day delivery orders are received no later than 13h, and delivery is available to 20h) Sat to 17 pm). The earliest delivery time is a minimum of 4 hours from the order or some other time in the future in accordance with the terms of delivery.
2nd TIME DELIVERY
Mon-Fri (except Sunday and holidays) from 10:00 am to 20:00 pm, Saturdays from 10-17. The delivery period is a minimum of one hour. Derogation from the maximum 2h.
Orders are accepted on line 0-24. Phone orders and information: Mon-Sat from 09-15h, at 091 2,845,381th
4th LIMITS FOR SUBMISSION OF THE CITY OF ZAGREB
South - west: Southern detour Zagreb (highway Ljubljana - Slavonski Brod (Jakuševac, Dugave, Sv. Klara, Botinec, mud, Sava Opatovina), Podsused, Alley peasant revolt (Goljak))
west - north: Bizek, Dubravica, Teškovec, Bolfani (Green Bus), Krvarić, Upper Village, Upper Luksic, Šestinski Kraljevec, Gračani, Down (without Sljeme)
North - East: Bačun, Chamaecyparis, Vida Ročića, Slanovečka, Čučerska, Sunekova, Oporovec, Novoselački time, Brestovačka
East - South: Posavskog Louis, Resnički Gaj, Resnik, Žitnjak (by the end of Workers), Petruševec, Sava Jakuševac.
Payment can be by credit card on line (American, Visa, MasterCard, Maestro and Diners)
Bank transfer (internet banking, the post office, a bank, a fine)
6th credit card payments
By choosing products fill an order and select payment by credit card. Upon completion of successfully completed orders, access will process payments that ensures HT Pay Way. The order will be considered valid only if all of the above information is correct and credible, consistent terms of sale and the payment was successful. After successful payment you will receive an email confirmation of HT PayWay-on pre-authorization amount. Payment is made by us only after successfully processed orders.
7. Payment Bank transfer
By choosing products fill an order and select payment Bank transfer. Upon completion successfully completed the order you will receive the facilities that can make the payment (bank, post office, fine, internet banking). After payment confirmation of payment, please be sure to send an e-mail to firstname.lastname@example.org.
INFORMATION FOR PAYMENT ON ACCOUNT OF ORDERS RECEIVED by telephone
Recipient: Flower UTA
The purpose of the payment: the tel.ponudi
Reference number: date of payment
BIC (SWIFT address) Zagrebacka banka is ZABAHR2X
Bids validity: 1 day.
Confirmation of payment to the bank account must be duly sent to the e-mail email@example.com, at least 4 hours prior to the delivery period in Zagreb. If you receive confirmation of payment later, delivery of flowers will be in the next interval according conditions of sale or by telephone appointment.
For more information call tel (+385 (91) 2845381).
In the case of payment received by the offer that is not in harmony with the terms of delivery (outside the limits of delivery, non-existent address, incomplete information, the selection of the bouquet of offers the wrong city) order ie. Ordered the user will be able to send an additional payment to another alternative address in accordance with the conditions.
We reserve the right of cancellation order and payment of the same, if we are not able to realize the delivery of ordered or the order is not in accordance with the terms of the sale. The user will then be informed.
to pay when downloading ordered obliged to telephone agreement. 091-2845381
8th DATA FOR ACCOUNT
If you need R1 account, please select the option for R1 account. Specify (name of company, OIB, address) in the data entry fields for R1 account regardless of payment method. The account will be sent. If you did not specify the data account will be created for natural persons, and we will not be able to make a change.
9. GENERAL CONDITIONS
All arrangements and flowers on delivery must be fresh and answer naručenome. Minor differences in layout and content aranžerskog materials are possible but quality will not deviate one below. If you have special wishes and requirements around looking flowers or modes of delivery, let us know by e-mail or telephone. Products and services with the notes to the description of the products we supply only in accordance with the allegations in the above notes. All products in the supply category Gifts are delivered only with a selection of flower bouquets.
Flowers are delivered to the requested address, the recipient. The recipient is the person to whom the flowers intended, or a person who is at that address, and is willing to take flowers to the recipient's name (father, mother, brother, colleague at work), and as an acknowledgment of receipt shall sign the receipt that is stored in the Flower.
The legal or natural person carrying out the order and payment.
Methods of communication
If there are problems in delivery, shall be treated as follows:
The sender will be contacted by telephone (he left a contact phone number) or e-mail.
The recipient does not exist on the specified address (the address is current, but not the recipient) or address does not exist;
• Employer be contacted by calling the telephone or by e-mail, and then, if it is:
• new address notified by phone within a distance of 50 m - executed delivery
• new address communicated over the phone is not within a distance of 50 m walk - delivery is considered completed.
• the client does not answer calls (or inaccessible) within 2 minutes - delivery is considered completed.
• the recipient does not want to take the flowers, the flowers are left at the door, and the delivery is considered completed.
• If the recipient is not in the time specified by the end user at the address flowers is left at the door or at the neighbor with the message given to the recipient in the mailbox in which it is notified that the flowers left for him at the neighbor / at the door.
For redelivery, the second attempt, the new address or the like. Delivery charge. This provision is agreed with the sender's phone or email through.
Right to the end user acquires a complaint if:
• flowers are not delivered by the instructions from the order
• flowers does not match the chosen
• the quality of the flowers supplied does not match standards
All of the above complaints undertakes to solve flower in agreement with the end user.
NOTICE filing consumer complaints
In accordance with Article 8. paragraph 2 of the Law on Consumer Protection (Nar.nov.br.79 / 07,125 / 07.isp., 79 / 09,89 / 09- isp.) inform customers that a complaint on the quality of our services may be submitted in writing to the following address: the flower is, I Trnava 39, Zagreb, e-mail flower @ cvijet..hr. The answer to your complaint we will give in writing no later than 15 days from receipt of the complaint.
Consumer, Name, Address for submission of replies.
Your highlights messages the confidentiality of your information
In the text of your message no restrictions if it is not a derogatory text to the recipient. Never disclose the name of the sender to the recipient. Your message may and may not be signed, your decision. The signature is not generated from the sender's name. Messages "hatred" we reserve the right not to deliver.
You mark the option announcement on delivery
In this case, the contact number of the recipient is required, and contact telephone. Delivery is agreed with the recipient in a time that suits him, and in accordance with the other terms of delivery.
If the recipient does not occur throughout the day at the contact number, we will contact the client and act according to the agreement.
Full name of the recipient as well as the address must be credible.
Data on the client (the sender)
All information is protected and confidential. The information must be true and all sections meet. The sender address must be complete and must match the address card sender. Leave a phone number where we can reach you if there are any complications.
The card and payment security
Safety data traveling between your computer and the server services HT Pay Way system is ensured through encryption and security protocol. Encryption is a process that converts plain text into ciphertext using algorithms and secret and public keys. The data transmitted via this site are protected using Secure Socket Layer (SSL) protocol. SSL encrypts data when entering via the web interface, which creates a secure channel for the transmission of information and prevents unauthorized data access during communication between user and server, and vice versa. User data to be transmitted via the Internet are protected by 128-bit SSL data encryption. 128 bit encryption SSL is the strongest standard in protecting communication and data exchange over the Internet and used by serious users who partially or fully perform specific communication over the Internet. The server that online payment is in a private network protected by a double layer firewall (firewall) and prevents unauthorized access. The exchange of information between Croatian Telecom and the authorization centers of credit card companies is done through a private network that does not have access to the Internet and is fully protected from unauthorized access using the ISO 8583 protocol. More detailed ...
Flower commits all your data protected and kept confidential and not shared or used for any purpose other than offer benefits and discounts loyalty as a customer.
We commit ourselves to deliver your order in a timely manner, and we expect you to comply with our requirements and fill out the order form completely accurate and true.
All information about your order and delivery, you can check e-mail or phone.
We are happy to fulfill your wishes and orders from our offer.
If your data or information of the recipient is not complete and accurate, and we can not contact you we will make the delivery.
We reserve the right order with the cancellation notice to the client.
Flower Trade Crafts / Vl. Marija Ljubic / OIB 02808800434
We are not in the VAT system, čl.90.st.1.Zakona
Head office (exclusive internet sales): I Trnava 39, 10000 Zagreb